Support and help
How to get help with AtleetIQ – email support, FAQ, and where to find more information.
Email support
- Coach plan – Includes email support. We aim to respond within 1–2 business days. Use support for setup, meet management, billing, or technical issues.
- Organisation / Enterprise – Dedicated or priority support depending on your agreement. Contact your account contact or the same support channel.
- Athletes – Athletes don’t have a separate support tier. For account or access issues, athletes can contact us; for program-specific questions (e.g. meets, workouts), your coach is the first point of contact.
Include your account email and a short description of the issue so we can help quickly.
Where to find answers
- Getting started – Getting started, Installation, Usage.
- Features – Coach and athlete roles, Meet manager, Performance and gamification.
- Pricing and plans – Pricing – Athlete (free), Coach, Organisation/Enterprise.
- Product updates – Changelog for releases and new features.
- Legal – Terms and Privacy.
FAQ
Who pays? Coaches (or their organisation) pay. Athletes use the full platform for free.
How do athletes get access? Coaches add them; athletes sign up and join. No payment from athletes.
Can I cancel? Yes. Cancel from account settings. Access continues until the end of the current billing period.
Refunds? We offer a refund for your first month if you’re not satisfied. Contact us within 14 days of your first payment.
Free trial? Coaches can start with a free trial – no credit card required to try. Subscribe when you’re ready for ongoing use.
More questions? Reach out via the support email linked from your account or the website.