Support and help
How to get help with AtleetIQ, and how to report something that is broken.
Report something broken
The beta exists to find these. Email us via Contact with:
- what you were doing,
- what you expected,
- what happened instead,
- a screenshot if you have one.
Bugs hit during a real training session jump the queue.
Common questions
- Where did my video go? Nowhere. It never leaves your device. Only the frames you select during capture are uploaded.
- My clip will not load. Use MP4 or MOV. Very long clips are slow to scrub; a few strides is enough.
- The far leg looks unclear. It is. Film two runs, one each way past the camera, so each leg gets its turn nearest the camera. See Usage.